Where can technology materially change the outcome?

Organizations have more technology available to them than ever before, including automation, analytics, AI, software platforms, and increasingly capable computing systems. The harder problem is determining where any of those technologies can materially improve the system they are being introduced into.

A technology problem can look remarkably similar to a process, capacity, information, or organizational problem.

When the underlying constraint is not understood, a technically successful implementation can improve a local metric without materially changing the business outcome. Understanding the system first changes the question from what technology should be deployed to what actually needs to change.

This Hard Case follows a technology decision through ruwbi's six-step method to determine what was limiting the outcome and where technology could actually make a difference.